【英文标准名称】:Postalservices—Qualityofservice—GuidefortheimplementationofEN13850
【原文标准名称】:邮政服务.服务质量.EN13850标准的执行指南
【标准号】:BSPDCEN/TR14709-2006
【标准状态】:现行
【国别】:英国
【发布日期】:2006-04-28
【实施或试行日期】:2006-04-28
【发布单位】:英国标准学会(GB-BSI)
【起草单位】:
【标准类型】:()
【标准水平】:()
【中文主题词】:
【英文主题词】:
【摘要】:ThisTechnicalReportisanimplementationguidetoEN13850anditsamendmentsforusebypostaloperators,regulatorsandthoseresponsibleforcommissioning,carryingout,orauditingthemeasurementofpostalservicequality.Itgivesinformation,whichwillfacilitatetheimplementationofEN13850.Itgivesanoverviewoftheprocessesrequiredandfactorstoconsiderwhenmeasuringqualityofservice.ItprovidesguidanceonalternativeapproachesallowedintheEN13850includinghowtoselectandcalculatealternativeoradditionaldiscriminantfactorsandmethodsforweightingofstrata.Itdescribesaprocessforimplementationofthemeasurementsystem,andprovidesexamplesandclarificationonspecificrequirementsofEN13850.Itgivesinformationonhowtointerpretthetestresultsobtainedbymeasurementaccordingtothestandard.InallplaceswherereferencesinthisTechnicalReportaremadetoEN13850itshouldbeunderstoodthatitincludesallamendmentstoEN13850.ThisTechnicalReportdoesnotalterinanywaytherequirementsofEN13850.Itisconcernedwithtechnicalissuesintheimplementationofthemeasurementsystem.TheTechnicalReportprovidesguidancebutitdoesnotspecifyhowtheregulatorsshallenforceandmonitortheuseofthestandardsincethisistheresponsibilityoftheEuropeanCommissionandthenationalregulatoryauthoritiesthemselves.PartsofthisTechnicalReportmayalsobeconsideredforguidancewhenimplementingthefollowingqualityofservicestandards:?CEN/TS14773,Postalservices—Qualityofservice—Measurementoflossandsubstantialdelayinpriorityandfirstclasssinglepiecemailusingasurveyoftestletters?EN14508,Postalservices—Qualityofservice—Measurementoftransittimeofend-to-endservicesforsinglepiecenon-priorityandsecondclassmail?EN14534,Postalservices—Qualityofservice—Measurementoftransittimeofend-to-endservicesforbulkmail
【中国标准分类号】:M80
【国际标准分类号】:03_240
【页数】:28P.;A4
【正文语种】:英语